1. Return Eligibility

  • Items can be returned within [Number] days from the date of delivery.
  • Products must be in unused, original condition with all accessories, manuals, and packaging intact.
  • Items that are damaged, altered, or missing components will not be eligible for return.
  • Returns will only be accepted with a valid proof of purchase (invoice or receipt).

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used electronic devices (unless found defective upon arrival)
  • Software, digital products, or subscriptions
  • Items damaged due to misuse, accidental damage, or unauthorized repairs
  • Special orders or customized products
  • Clearance or final sale items

3. Refund Policy

  • Once we receive your returned item, it will be inspected within [Timeframe].
  • If approved, a refund will be issued to the original payment method within [Timeframe] days.
  • Shipping and handling fees are non-refundable unless the return is due to an error on our part.
  • If the item was purchased using a discount or promotion, the refund will be based on the discounted price paid.

4. Exchange Policy

  • If you received a defective or incorrect item, you may request an exchange instead of a refund.
  • Exchanges are subject to stock availability.
  • Customers must notify us of any defects or discrepancies within [Number] days of receiving the product.

5. Return Process

To initiate a return:

  1. Contact our Customer Support at [Insert Email] or [Insert Phone Number] with your order details.
  2. Our team will provide a Return Authorization (RA) Number and return instructions.
  3. Securely pack the item and ship it back using a trackable courier service.
  4. Once we receive the item and verify its condition, we will process your refund or exchange.

6. Shipping Costs for Returns

  • If the return is due to a defective or incorrect product, we will cover the return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for the shipping costs.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Cancellations

  • Orders can be canceled before shipment for a full refund.
  • If the order has already been shipped, it must be returned following our return policy guidelines.

8. Contact Us

For any refund or return inquiries, please contact:
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Business Address]